That sounds really fishy tho. Did the amount going to and from your account is huge? They might have their suspicions with the whereabouts of those funds but then again I am not sure it is ethical to suspend your account without providing you a definite reason. Though there are users that have millions in their coins.ph accounts but did not undergo such thing i.e. suspension of their account. Isn't there anything that they said aside from asking for your identification and financial proof that you might've missed that could provide you a clue as to what it is? Have you received or sent a fund on an online betting website?
Also, I am curious whether will they give their users a chance withdraw their funds if ever their account is banned? What will they do with the money if not?
the funny part is when i was interviewed via video call in skype , their staff asked me about the transaction i made in october 2018 , lmao how can i remember a transaction 2 years ago ? XD
they want me to scroll on their history transaction and want me to explain where was that fund came from LOL
so i said , it must be one of my clients in graphics services.
and yes, i can still get the remaining funds after sending a physical copy of the following :
A formal, notarized request for account termination and withdrawal of funds.
A notarized copy and certified true copy of your acceptable government-issued identification on a separate page.