Yes you are right. In this market there are lots of exchange available and many of them are not usable. They did many kind of scam like volume pump , high withdraw charge. I have some bad experience regarding latoken. They paused my withdraw for more than 8-9 days. Their is no proper customer service available. So I would suggest you guys that stay away form this kind of exchanges. And when you are going to use small exchanges please do some research forst.
This is the most weird thing I could hear. You are writing about something impossible, indeed. The only option that your statement is the truth is you made some real mistake, didn't understand it, I don't know what it could be else. Anyway, as long as I use Latoken, I've never had ANY of such issues.