Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.

So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.