The first problem is spamming the exchange 19 times. That's not how support tickets work, all you've accomplished now is pissing off some poor support employee who now put you at the bottom of his task list.
[/quote]

It is easier said when you were not in my shoes. They ought to say something at least. Keeping me in the dark is not helping the matter. It is frustrating. It won't take them anything to reply a message stating what the problem is.