Hi,
Your best shot is to e-mail the wallet support and see what they have to say.
Good luck.
The OP already stated that he can't email their customer support because he can't login.
However,the names of the founders and developers of bitcoinwallet.com are available in the About page of the website.Perhaps OP can do a google search,find their social media profiles:Facebook,Instagram,Linkedin,Twitter and try to contact them by sending a DM.