The withdrawals aren't automatic right now - meaning someone is manually processing them - meaning a possible 24 hr wait.

I think your funds will be refunded if and when they have confirmation logs still -

I don't think they are doing anything nefarious, I think they suffered an attack and may/may not have lost hot wallet bitcoin. (notfor sure)

Their having to transfer funds from cold storage leads me to believe that the hot wallet funds may have been compromised. Just a theory.

But I do believe everyone will be compensated ... we're still running off a backup database as far as I know also.