The service wants a file.
You can submit the hash only to the service. It does incur quite a hefty fee so it could be your last resort.
Since you roughly know the generally structure of the password with the characters, would it be a better idea for you to use a tailored program for this? BTCrecover is quite good for this[1].
[1]
https://github.com/gurnec/btcrecover/blob/master/TUTORIAL.md#btcrecover-tutorial