The exchange is a complete fraud and you will never withdraw anything you deposit.  If anyone says different I believe they are part of the scam.  I sent an old alt-coin here to trade as it was one of the only places that listed it.  The KYC process was fast and easy, but that is where it stops.  They want you to show them a license that does not exist in order to trade your now useless USD balance.   You also need a minimum 1000 USD withdraw, my guess is hoping some will send more in hopes of getting back what is stuck/lost.   Reddit and other social media has many users complaining of same exact run around.  They also will not allow any comments on their Twitter posts.   I lost $120 worth of an old alt-coin, hopefully this will prevent someone else from falling victim to these thieves.