I can't see any information regarding regulations, terms and conditions, privacy policy, etc., on your site. In fact, I can't really see any meaningful information at all. Am I missing something? Please provide a direct link to the information regarding the European Regulations you are following.
This is the reason of taking European license and we are not going to give our users details to government.
If I had a satoshi for every time I'd seen a person/company/business/entity "promise" not to violate their users' privacy, and then do so anyway when the government comes knocking, then I'd hold more bitcoin than Coinbase (who also sold out their customers to the IRS).
If there are any disagreements in the trade, you can open a dispute.
Who mediates the dispute? What access does this mediator have to the coins involved in the dispute? Are the coins in a multi-sig wallet?
You haven't addressed my question regarding KYC. What information and KYC documents will you require from your users?
Reply 1 : Hello, thank you for pointing that out, Actually at the moment shiftal.com is just a coming soon page.
Exchange is due to go live on 14th may 2020, following which you will be able to see About us, TnC, Privacy Policy, FAQ's and all the relevant information that is asked.
Reply 2 : Well understood, the thing is, we do not share customer information with government unless there is a risk of money laundering for a specific transaction/user account. In that case as well we would be personally reviewing the information before taking any steps. Only if there is a suspected money laundering or finance terrorism related problem, that we may have to report.
Reply 3 : Shiftal's team mediates the dispute. Shiftal has access to the crypto funds as we provide an escrow service and yes coins are in multi-sig wallet.
Regarding the KYC - Shiftal has partnered with YOTI for customer identification and users on shiftal can trade BTC and ETH for a specific amount without KYC (there would be a limit which you can see when you signup on 14th may)/
After reaching the limit user needs to do KYC by providing document (KYC is fully automated). Document depends upon country of user jurisdiction. (Passport, ID card etc)