Bro, you are not alone in sorrow.
This is a "nice" exchange. It looks like they have a standard situation. I withdrew from it twice. The first time I did not wait very long - about 2 days. I wrote everywhere: in support, in discord and so on. After that I was banned from discord.
This time I waited two days, then wrote to support (I cant write anywhere else). More than three days have passed, but there are no results. Support does not respond to tickets, there is not even a response from the robot about receiving a ticket. How much longer to wait, I do not know.
The question arises: Does the exchange have BTC for withdrawal? Where is their cold wallet located on Mars? Waiting for when Elon Musk sends a rocket there?
As I understand it, the topic is moderated by members of the exchange. So I took a screenshot just in case.
PS: Withdraw BTC: Number - 25739;