Hello,
As we can see, the verification procedure has been initiated for your account. Your money is safe.
Please get back to the notification you've received by email and respond to it.
Thank you.
Why must you always lock/suspend people's accounts whenever they try to make an exchange or withdraw and start hiding behind KYC procedures?
If you don't want an account to operate without KYC then why not prompt newly registered users to first verify their accounts before using them? What's so hard with that?
Asking customers for KYC to open the account would be counter-productive to their business model. Like suchmoon said, for every customer that complains, there are likely to be many who just give up, and abandon their funds. I'm sure freewallet is banking on clients that are lured by the promise of anonymity, then trapped when KYC is required for withdrawal.
I wonder what made you use Freewallet.org among other excellent wallets like Electrum that will never block your funds because all the control is in your hands.
The OP specified his trapped funds are USDT, so electrum wouldn't help. Nonetheless, there are many reputable exchanges that the OP could have used, but if their reputable, they're going to insist on KYC right from the start.