It was because they can't deal with smart contract and have to create a forced settlement. They do say to not use a smart contract on the despotic screen. I didn't know what the hell that meant and assumed my Wirex transfer was straight.
Did you manage to get your ETH back? I have 4.8ETH trapped.
There is a difference between a normal tx and a tx from contract address. There are mostly exchanges who ask to deposit through normal tx only and not through contract address. There is a good reason and you will find similar cases like this here with good explanation why: