Customs issues are not BITMAINS fault. If your shipment was lost you can only claim the declared value. What is annoying is when sodding UPS turn up with a large bill and expect cash! how about a card machine for the driver or a website i could of paid on like the post office? Instead they have a phone number that can't find your shipment. After 10 mins on hold i had to hang up as the driver had been standing around and i had probably knackered up his route.