Recoveries team is not ready to unlock my account even after proving the ownership of my account. Can someone please help me to get access to my original account. During covid-19 situation I am struggling financially and need my original account to liquidate some of my crypto holdings. I would really appreciate if someone can help me out here.
The account has been hacked so many times that, at this moment, we're unable to guarantee if we're actually talking to the owner or the hacker. Since the account was hacked 3 times, we don't know if the email/private keys are in the owner's hands or not as the hacking extent seems to be pretty serious. Our stance is "no hands at all" is indefinitely better for the account than to end up in the wrong hands and we've made that clear enough by email as well.
It's been almost 4 months since I am following up on the same.
Don't you think any hacker would have given up by now?
Moreover, do you think hacker would have hacked this new account as well and would be following up to get old account back?