You're right. Only one sentence should immediately alert you. This is "you must send us money so that we can help solve your problem." None of this team will ask to send them money. It is so stupid. Therefore, you should always pay attention to this.
for traders who are experienced then they will understand the sentence but for new traders who are still easily affected then they will try to make transfers, at least there are new traders who provide guidance like this to avoid being hit by a scam.