Hi Bao Casino,
Can you clarify the policy on KYC? it says in your TOC that
9.5 You must maintain your account and keep your details up-to-date. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure.
but upon checking your sign up page, you're not asking for a phone number (only email).
Are verifications by email and phone number required before we can use your platform?
Please clarify also the policy on withdrawal.
In your payment policy, I can see that there is no limit for deposit/withdrawal of btc/eth/ltc/doge/bch but in your TOCs, it also says
12.4 If you withdraw up to €500, our administration team may choose to verify your identity.
12.5 If you withdraw more than €500, you are obliged to verify your identity.
12.6 If the total amount of money you have withdrawn from your account is more than €2000, you are obliged to verify your identity.
^ Can you you confirm that those policies only apply to fiat or does it apply also to cryptocurrency withdrawals worth €500 and up?