I just got a reply from them. Would have appreciated it to receive a support answer without posting about my story here on Bitcointalk and other channels.

So my withdrawals are suspended because of "we are conducting an internal investigation of your account in accordance with Clause 1.8 of our Terms of Service (the “Terms’)"

I replied and send them my phone number to contact me directly to clear out any questions.

Attached the screenshot of the newest conversation.

https://imgur.com/2usLBT1