It is very strange that you have not been answered. do they think you are making a joke?
I have sent evidence to CEO and support. They said that will inform me if they are interested in this information.
maybe they will take it seriously if you say that you will post this evidence on this forum. this forum has a great community and has a reputation, if you post the evidence here you will pay attention to them
I have asked it twice, but no answer...
they are not taking it seriously and do not want to solve the problem
1. They are involved?
in most theft there is always someone with privileged information who is part of the group of thieves