Are you fine if that happens to you? and why do you conclude that casino is not guilty while they should check their site security day by day to see if there's no intruder can penetrate on their site and as what he said he don't have any log in activity and why does he encounter those issue.
It's their job to make their user safety so they should act on this issue and check if their site not compromised or the person who claim is victim of malware,phising or any attempts existing in the net.
After this accident, I have checked my PC with a few anti-malware tools and I did not find anything unusual in my PC. Also, I did not change the password in any of the other services which I am using in the same PC and I did not find any suspicious activity on any of them.
This has already been resolved. The site is secure, and the admin make sure of that. This boils down to a user not having full security of his account because they didn't have 2fa or a master address on. Leaving your money in a vulnerable spot without protecting it is user error.
if we do nothing it is also resolved. I have no feeling that is resolved.
To be honest, I am not happy at the end here. I got two possible scenarios from admin, and of course, my computer is compromised or someone else had access to my computer.
without any deeper thought and check, the blame is laid on me.
I still don't understand, why in login history I can't find any activity in time when someone close investment, exchange DOGE for BTC and withdraw it. If someone does this from my PC, probably this activity will be in login history.
I will probably send new coins more to try to catch the thief in action.
btw, If your platform is not secure without 2FA and master address, why then it is not obligatory to activate it?
activating master address, this is only to protect BTC withdrawal. whether it protects if exchange for ETH and withdraw ETH?