Good day! Sorry that you have such an impression  It may take long, you are right. Different countries have different regulations which make this process very complicated.
As for the account lockout, could you please contact us in the live chat on the site or via support@cryptopay.me and let us know your registered email address?
Accounts can be closed by the internal decision of our Compliance or Security Team after a thorough analysis of all the factors. Normally, lots of questions is not a reason of the lockout. Quite the opposite, we appreciate the curiosity