You need to pay attention to the delegate landscape, arkland has not been a forging delegate for a very very long time. Other than that, you need to contact your delegate if you are not getting whats promised. slack.ark.io is where everyone is to talk to. you can also research delegates here https://arkdelegates.live/delegates. there is also this community built service https://arkifier.net/, that will email you when your delegate drops out.