Gladly, BitCloak support in this forum have replied your issue and seems they'll fix it soon. OP don't forget to keep updating this thread and [Resolved] if they have fix your problem.
Somethings wrong with BitCloak, no answer from support in 48 hrs. Lost my coins.
Hello, sorry for the delay.
We just replied to your support email offering a refund.
One of the wallets had network issues and your order was not processed.
Will be here,
BitCloak