Hi there

A few days ago I used the swap function within myetherwallet to buy some ETH with BTC.
MEW (my ether wallet) seem to have "partnered" with changelly and implemented their service into the wallet.
It was the first time I used changelly as swapper and got burned right away.
Although I provided a BTC adress, neccessary for return in case of a failed transaction, I never got any ETH and I never got my BTC back.

So far, so bad, but when I asked MEW for help, they just gave me an email adress of changelly.
That was 4 and a half days ago.

Does changelly have a bad reputation? Is this a legit firm? Was I an idiot to trust them because they where implementd and "partners" of MEW?

Anybody else lost their funds to changelly?