You can, if you know how to negotiate, in fact, i asked for

1- A new control board
2- A compensation for my shipping fee
3- A compensation for the downtime caused by their irresponsible actions.

I got 1 and for 2 I got a coupon, and nothing for number 3.

You see in reality when you pay for a brand new mining gear and it arrives broken, they should be responsible for all 3 points,  but because of lack of competition and people not demanding their rights - Bitmain can keep treating their clients like shit.

I have bought hundreds and hundreds of gears directly from their website, some are mine and some are for clients, maybe I get slightly better treatment than those who bought only 10 or 20 gears, but this doesn't stop anyone from demanding their rights from Bitmain, in the end, all you lose is a few emails back and forth.