We are sorry for the lack of attention some manual withdrawals have received lately.
Lightlord and I are currently discussing some changes we will be making to better maintain our standards. For a start, I have updated our admin alert/notification system to send us high priority alerts for any >20 hour old pending transactions. It will notify us periodically for each transaction once it is past due for processing.
That is the thing about these companies, if it is human related there should be a lot of humans to participate in this that you need just the majority. For example, you could have 20 people with a key and even though that is a lot of people but at least you will only need 11 of them, now I don't know how many people bitvest has working with them but whatever the number is, it will be better and bigger than just one.
When you give all the rights to only owner and that's it, that is scarily easy. What happens if that dude just dies? Would you keep waiting forever just because that dude is dead and he can't join to cold storage? I mean there should be some sort of mechanism that would allow people to get a better reach to hot wallet and get paid very quickly.