We are sorry for the lack of attention some manual withdrawals have received lately.
Lightlord and I are currently discussing some changes we will be making to better maintain our standards. For a start, I have updated our admin alert/notification system to send us high priority alerts for any >20 hour old pending transactions. It will notify us periodically for each transaction once it is past due for processing.
Thanks for the note Zodiac, Lightlord. I think this makes things a whole lot easier in managing expectations and as most of us say, we're quite understanding of the situation -- personally and professionally.
Good call and good update.
I'd also like to say I made a substantial withdrawal on the day of this update and it took <1 hour to be manually processed. Things are returning to normal I'd say!