Are you sure that you didn't break their rules that will cause your account being terminated or no longer available and they have the right to freeze your funds or remove depends on the site's Terms and conditions. Many people experience this problem because of not reading their Terms and condition and in the end it's the gamblers fault.
That's correct. I wonder why op's account is terminated. It must be because of breaking one of the site's rules and the fund is frozen because of it. I am not in either sides but I will ask you that if you have read their terms and condition as stated in the quote above before gambling on their platform. Did you?.