I appreciate your support @JeromeTash and understand the "scammer" criticism of @Freewallet if only from their trust rating on this forum!
But that approach isn't going to help me win their support in sorting out my token issue.
Hence my stepped-approach, from (i) emailing support, and then to their PR contact with a deadline, (ii) posting a blog, to (iii) commenting on Twitter, (iv) to pointing to system issues in this community forum.
I also have success in campaigning on tech consumer issues to help guide me: e.g. I led an online campaign to reverse an EU directive which threatened the use of MRI, when working for a medtech startup in 2006/07!
Hi Freewallet,
The reason I posted this issue here (following on from the issue of the "missing" token for 1.5 months which started this thread) suggests one thing - you don't have a system for dealing with this 'user error'. No system beyond repeating the same words since August 2019, "we are doing everything to find the resolution as soon as possible. Our specialists will contact you as soon as there are any updates for you".
They are scammers. Just look at the feedback they have on their profile. It paints a clear picture of what kind of people are behind this wallet. Untrustworthy, unprofessional and scammers.
There are so many wallets that operate like Freewallet and even also for KYC but why is it that Freewallet has a mountain of scam related issues unlike the rest?
Your guess is as good as mine.