Post
Topic
Board Service Announcements (Altcoins)
Re: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill
by
BitpandaSupport
on 22/06/2020, 15:02:26 UTC
But the thing is, I'm trying to verify my account using my ID, but it's not accepted as verification method for my country... I'm really trying to identify myself! Really no problem with that!

About the earnings... I used to withdraw my earnings from the referred users before (if you check my previous messages, you will see that in the past the Bitpanda CEO fixed my account manually and allowed me to spend my vouchers, and that's the exact same thing that I wanted to keep doing). So that's why my remaining earnings are not too high at the moment (because I've spent my vouchers before). The price for a passport here is almost 40% of the minimum wage plus traveling costs (because it's something I cannot do in my city, I would have to go to another one for that).

Quote
"a few months ago" might have predated these laws, or maybe he just didn't know about your difficulties with verification.

yup, I totally agree with that.. but in that case, they should have BLOCKED my referral link until I got verified. Or should have sent me some sort of warning like "your account that used to be verified manually, is not verified anymore and you won't be able to refer more users until you verify it", or something like that. They allowed me to keep referring users, without any warning about not being able to keep spending my vouchers.
I had no idea the verification system was changed, because I kept receiving emails with affiliate commissions.

Hello,

First off, I would like to thank you for your patience and want to apologise for any inconvenience caused so far.

We are very happy to have you as an affiliate! However, since your last request in 2018, regulations have changed and we have to make sure everything is fully compliant.

If you have already submitted a support request in the past, please let us know your ticket ID, so that we can check your account and find a solution. Otherwise, we would kindly ask you to submit a new request via our contact form and post the ticket ID in this thread.

Please also keep in mind that we cannot provide account-related support on social media, we will answer open questions via email.

Thank you for reaching out to us.

Best regards,
Marcel
Team Bitpanda

Hello,

Yes, I have opened a ticket before... in May 11
My ticked ID is ticket-ID: 341051





Hello?

Hello,

Please excuse the delayed reply. We have reached out to you at this point with a solution to your issue.

Please let us know if you have not received an email from us.

Thank you very much for patience and continued support for Bitpanda.

Best regards,
Milan
Team Bitpanda