I had to come here to share my bad experience so far.

I registered a few days ago to try and see if I can get lucky with that big weclome package. I click activate on the login for the bonus, a small window pops up with the deposit address and a form to enter a bonus code.

I contacted chat support since I didnt understand what code I needed for the welcome bonus. I waited IDK how long and decided to just keep playing on FortuneJack since they I was first in the queue yet it was taking forever.

A day or so later I decided to try contacting them again to try and get that bonus code. Took quite a while to get connected while being the only person contacting them lol Finally someone in chat. I ask them whats the bonus code and explain that I am trying to get that welcome bonus. He responds a bit rude and finally tells me that I simply have to deposit no need for the form. Well alrighty, odd layout for the site to ask that and expect me to know that.

I deposit .1294~ and I start checking out Amatic since it is my favorites for those big wins. I realize when checking my account info that the bonus requirements start immediately (I was used to FJ), but said screw it I'll just go for big .001MBTC bets. After I won a few thousand, I go check my progress towards the requirements and see I have a long way to go o.o but still lets me withdraw my original balance (guess I didnt even lose much before i started winning so it didnt lose the original deposit?).

I played for like 8 hours~ slowly but surely going up and up until I hit a $10000 win on Casanova. I almost s*** myself. Kept going since I still needed more but I knew I was close enough that I would end up winning big regardless.

I finally completed the bonus, placed my withdrawal, and see its going to manually reviewed. Im used to that for big wins at fortunejack so no problem. I go to bed happy as a mofo.

I wake up to see an email from them an hour after I placed my withdrawal. No withdrawal.

Apparently they claim I had more than one account on the IP address and they removed my winnings but left my original deposit, along with saying I cannot use any bonuses ever.

You can imagine how angry I was to see that. I replied a bit rude (sorry but really wtf??) asking how can they just claim that and steal my winnings. I guess it was too rude and no response was given nor my winnings still.

I once had that issue with fortunejack and it was cleared with a simple KYC. I dont understand how they can simply make that claim and just expect me not to be pissed.