Hi, yeah ofc i tried:
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Hmmm i do not use it that often, to have such number of transactions.
Its depressing i need to wait so long for their response... beeing really not sure what is it.
The procedure you mentioned, is it complicated?
quoting to include the image.

so, the way to restore your wallet that Lucius talke about is quite simple.
you download another wallet that support restoration from seed (like mycelium or Trust Wallet) and then you restore a wallet from seed there (you probably saved your seed when creating the wallet, right? otherwise the only way is waiting for their answer)