If you already use this method:
If you get a message similar to "your account is locked"
You should be given an email address in the error message. Send an email there and you will be given further instructions.
https://bitcointalk.org/index.php?topic=5089777.0You wait for a queue to recover your account, which is locked, it takes days to recover normally, you follow the rules and be patient waiting.
a message from someone for the locked account.It could take several months, there's so many people looking to get their accounts unlocked, and Cyrus is swamped, due to him being the only one unlocking the accounts. I don't think theymos actively does it anymore, but I may be mistaken. Maybe, in the future there will be other staff members dedicated to unlocking accounts, but for now you just have to be patient and send them a reminder every week or two without spamming.