I received my withdrawal, I haven't encountered any delay since it only took 3 hrs to appear in my wallet unlike in other users that waited for a couple of days to receive their withdrawal.
Here is the blockchain record: https://www.blockchain.com/btc/tx/5a99039a85bd5b24e2a70eae4717f9595d54518dd697cc1d3b2fdec9b3a05c95

Thank you