Yes, I'm sure they will cooperate.

Just for reference, I ask them before if it's possible for them to help me track or at least give me the contact number of a user who defaulted a loan in our local lending thread and coins.ph support is very responsive the whole time we discussed the case. It's quite long though as they really need every information.

After the preliminary review, they now gave me the official complaint form (I have the link in my ticket). After that, for some reason, that user now response to me via Telegram (thanks to @Bttzed03 for giving me the user's contact information) after 4 days and sends an apology message. He also told me that his coins.ph got disable and he thinks it's because of what I did. The user asked for an extension to his loan. Never been heard anything from him since Feb 15. I'm sure that user is just around.