You need also to cooperate with coins.ph as well in order to find the person behind that transaction. It won`t be that easy since coins.ph values the privacy afaik and it needs valid proof (I know you had it too). But then, OP may find the real person behind the name of TYM. It just need some time, hoping that OP will become interested to file a case. So that, this would be a lesson for all loaners that even we are covering by anonymity in cryptocurrency, we can detect by using the internet.
PS. Here are the steps on how to report fraudulent users in coins.ph
Please follow the steps below:
Step 1: Report this to us
Please get in touch with us immediately at
help@coins.ph or you can call us at our helpline: 8692-2829
Step 2: Fill in our complaint form.
Its very important that you fill this out so that we will not miss any relevant information that would help us in investigating the reported case. Please provide proof of payment, relevant information and screenshot of conversations or any other materials that would help us understand what happened. Once you have submitted the above information we will be investigating your concern and giving you an update within 3 business days.
Step 3: Report this incident to the authorities
Should you wish to pursue this case, including claiming any funds back, the next step would be to report this incident to the authorities. Coins.ph is a digital payments platform, and thus, we cannot provide dispute resolution recourse or refunds. Payments are final and irreversible.
Due to our Privacy Policy, we cannot share user information directly to you. We would need a formal letter (official Request for Information) from the authorities to share information. With an official letter, we would be able to share the relevant information that we might have gathered about the reported incident, as outlined in our Privacy Policy. We will cooperate to resolve any reports and concerns, to maintain the safety of the platform.
Please exercise vigilance when transacting online. Be wary of unauthorized and unlicensed investment schemes claiming to offer quick or guaranteed returns.
It is so sad that one of my countrymen is compromised. But it is too sad that lenders like OP was scammed and dealt with loan default. Hoping that it will be settled as soon as possible.