I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.
Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...