We don’t know anything and don’t solve anything, your request was sent to "some" department and just wait .... 5 days have passed and nothing happens ... They just took the money and that’s all. Some of the traders here can explain what is happening at all?
Maybe you continue pestering their support until they support explains to you why your withdrawal was blocked, if you really think you did nothing wrong.
Try out their telegram group too:
https://t.me/BKEXEnglish