Hi guys,
I need some help! Yesterday i made a transaction from my Trezor wallet to Bitrefill. This software is installed in the Trezor and gives you the option to buy vouchers. At the moment that i bought these vouchers my complete BTC wallet got emptied!! So it looks like a hack.....i assume Bitrefill is accountable for this but i'm still waiting for the reply from Trezor. I can tell you this is bad situation and i need to take legal action because this is a mayor volume that got hacked!
If you can help or advise it would be great! I'm offering 1 BTC for the person that can help me restore my coins!
regards!
I need some help! Yesterday i made a transaction from my Trezor wallet to Bitrefill. This software is installed in the Trezor and gives you the option to buy vouchers. At the moment that i bought these vouchers my complete BTC wallet got emptied!! So it looks like a hack.....i assume Bitrefill is accountable for this but i'm still waiting for the reply from Trezor. I can tell you this is bad situation and i need to take legal action because this is a mayor volume that got hacked!
If you can help or advise it would be great! I'm offering 1 BTC for the person that can help me restore my coins!
regards!
How did you know that your wallet is emptied? Your wallet might be not syncing properly that's why the wallet balance is not showing properly. Check that first...
Like the above said before you made a payment to Bitrefill it should show something on the Trezor screen to confirm the amount and the address where you send or pay.
This is what it looks like:
If it shows in your Trezor with a proper amount of BTC your wallet shouldn't be emptied.
Much better post the transaction ID of this transaction here and let us review your transaction and maybe you sent all of your balances that's why all of your balance is gone.