According to UK government site, they have registered their company in UK as well. I think they report to uk police.
That's a bit of a shame. They don't have much notable track record when it comes to successfully nabbing cyber criminals or taking it particularly seriously.
In the UK you're supposed to report online crime here -
https://www.actionfraud.police.uk which repeatedly refers to 'reporting' crimes rather than solving them. Most of the time they say they've noted it and... that's it.
Maybe they work a little harder, or do any work, if it's a large amount like this.
You are right mate. I think the customer who lost their funds need to come forward and report it to uk police or report online.