Hi cola91,
Have absolutely same issue, not paying me after full KYC and linking to some accounts that I have never seen in my life without any evidence.
How did you solve your case?
This is a bit of a necrobump but since you have a similar issue, it shouldn't be too big of a deal.
Considering the fact that OP has yet to make a response on this issue and has since moved on to another sportsbook (or that's what it seems, judging by their post history), I don't think the result is one that you will be particularly happy with.
This is the most recent post regarding Sportsbet.io:
Hi,
I made a claim on IBAS, firstly they do not had sportsbet.io in list of bookies, but after my call they add them. Now I am waiting for resolving and also asked sportsbet.io here and on emails for help but they decide to be quiet and non-professional.
I never claimed promotion or bonus, used just on several sports their boosts, sometimes lost sometimes won..I do not want to think that is problem.
Not great.