True scammed,
for my experience.
They claimed that they already shipped the product but theres a delay, got my account and order deleted from there website and ip banned
Saying in just a word will not justify things regarding on your claims so better post a scam accusation regarding on your compromised transaction so that users will be aware to avoid this service or products offered by the OP.
Also I don't advice the other user to trust OP since as of now he have red trust and that's a big red flag.