Sending your coins to relatives is already easy.
You mean sending it by myself? Well, yeah, but if i won't be able and noone from my relatives know about my funds and they don't have any idea what crypto is. Is any way for them to receive money?
Probably he/she meant to say is make another account that the identity was under by any of your relatives then, withdraw.
But for me, I won't suggest this if I can provide KYC. Sending to your own bank account and then transfer to the account of your relative might a good idea.
If you will directly send to your relative accounts, it might be look suspicious to the exchange and probably they think that your account has been compromised. But first, try to ask their support regarding this matter, sometimes honesty will benefit us in the end.