Also this was their latest reply about me asking for a refund.
"DOGE is a BTC-like coin and has the same address format as BTC. The address format is the same, but the blockchains are different."
So according to them, this:
D7ZDkK9RNyKDiDE7GobhKWNsTt3rHKGm3e
Is the same format as this:
13R8D4Cn5ZQwBD3WYDc8mkDGakKYxZcpwb
Are they trolling you or do they really don't understand that an address starting with a "D" is different than an address starting with a "1"?
how does it convert the doge address to a btc address
I'd like to know this too. Since they admitted the issue, they should know exactly how (and why) their software made this conversion.