Thanks for the information! I forgot to ask another question. Are you using an exchange wallet or do you have a desktop wallet? The reason I am asking. Mine does not even connect to the network. Are there any special settings you have to configure to get the wallet to connect?
sorry, I never invested in this currency so I can't answer if the wallet is online or offline they don't give any social media channel for update so you can see what really happen to the coins.
The better way is to find other contact of that coins developer and direct ask the developer to how to solve the issue you are experiencing.