Did you get any luck getting your coins, I HODLED over altcoin winter so left my account alone, and I had alot of life troubles to deal with in 2019. I only just found out that I can't get access. Now the freshdesk link has gone too. I wonder if there will be anyone else. Please do let me know if you have any ideas.
Sadly, they were long gone. If there's no link provided by them through your emails before or on the time they have shutdown, there's no way to retrieve those funds or if the provided link is gone.
I guess that they've been completely off and those funds that were inside their exchange during their notice of shutdown can't be retrieve.
CMIIW.