Hi guys. I hope I'm not yet another unneeded cook but I would like to reiterate my suggestion in that we request both neymarjr12 and Sportsbet to both proceed with this situation through a recognised gambling industry arbitrator -- AskGamblers.com.

@neymarjr12 Please if you haven't done so already, do open your case against them using this link: https://www.askgamblers.com/casino-complaints/

There is a tutorial there that I urge you to watch and then submit it and wait for it to appear on that same page (your complaint will register there if it meets all the requirements). Then, I would ask you to update this OP with all the information, I am more than certain Sportsbet will respond to that complaint there.

Why do this instead of involving all of us and others here?

1. As much as I respect and love many of the posters here -- I know almost all of them by name and consider them my friends and like-minded allies in gambling -- I do not think it is fair to ask you OR Sportsbet to disclose any private and confidential information. I, for one, would really not like to meddle with GDPR consequences, nor would I like anyone I know here to expose themselves to that very real, potentially litigious risk.

2. As much as I'd like to think my opinion counts (it is possibly not objective as I use Sportsbet myself), I don't think it is also fair to ask anyone to accept our unqualified observations, since none of us I believe actually work in the industry. AskGamblers is the only 3rd-party, independent arbitrator that I trust and I know many others online trust as well. THEY are qualified to intervene and mediate.

3. AskGamblers decision will carry more weight, and should be final, more so than any decision either of us individually or as a group could possibly have. Casinos know their reputation and will be eager and keen to resolve this with them, in a way that protects their method (but opening themselves to inquiry by AskGamblers), and protects the user (so neither I nor anyone on this forum can access your data). We may be able to affect trust ratings here but a flag by AskGamblers will affect trust ratings elsewhere online, arguably with wider impact.

OP, you can inform Sportsbet you are doing this, update the first post with relevant and updated information, and keep us abreast and informed.