Right, they have a bad service. I also got stucked 0.8 BTC back in 2019, but after sending a documents and 3 days of conversation they paid me and verified my account.
I know guys who have stuck their money there and cannot withdraw it, sometimes i help them with tips and strategies for conversation with support to get money faster.
But after verify i never get this problem again.
Thanks,
Jason
Do you invest in cryptocurrencies? What is the exchange rate for Rentberry on HitBTC?
Yes, i'm just a HODLER, i'm buying and holding coins.
As said man in above, this is a ERC20 Token, you can buy it from that platforms.