That is the correct way to approach things, consider this as a bad thing and you will end up hating them, but consider this as a good thing that is against scams and abuse and you just happen to face it wrongfully and you will not hate them.

They are responsible for billions of dollars worth of money, tens of billions of dollars, that is not an easy thing to do, if people gave me the responsibility of tens of billions of dollars I would be basically going crazy legit, this is why I understand why they have high level of security that would be basically preventing anyone doing anything shady at all.

Now, you could be innocent but consider it binance actually doing what is right and if you are actually doing nothing wrong they will be giving your money back anyway.