Clearly, they selectively decided to block his account and now they're doing their utmost to protect their stance because any other stance would shed bad light on their operation.
Exactly, that's my point: looks like Sportsbet made a mistake with my KYC assessment (there is not a single explanation how I could not "pass it"), decided to disable my account because of this mistake and now went too far to protect their false decision.
@sportsbet.io I am totally fine to go again through any KYC needed in order to sort this thing out.