I absolutely agree with you. We still need to add, they still refuse to restore accounts after losing the codes from the authenticator
what are you talking about, I've lost my 2fa device in the past and it took about a week of emails with support to get it fixed and restore my access, I was surprised to see they acted faster on it than platforms like localbitcoins (which btw took just over 2 weeks), don't recommend losing your 2fa device for your sanity's sake, talking to multiple support teams to restore access is a never ending nightmare.